Refund policy

Refund and Cancellation Policy

Last updated: July 29, 2026

This Refund and Cancellation Policy applies to services purchased from Crescendo Consulting Group (“Crescendo,” “we,” “us,” or “our”) through our website, Shopify checkout, invoices, payment links, or other authorized payment channels.

1. General No-Refund Policy

All sales are final. Unless Crescendo approves an exception under this Policy or a refund is required by applicable law, payments made to Crescendo are nonrefundable.

Our services involve reserving professional capacity, strategic planning, research, consultation, creative work, technical work, digital resources, and other customized preparation. Crescendo may begin allocating time and resources shortly after an order, engagement, or payment is received. For this reason, we do not provide refunds merely because a client:

  • Changes their mind;

  • Decides not to proceed;

  • Does not use the purchased service;

  • Experiences a change in business circumstances, priorities, personnel, or budget;

  • Fails to provide requested information, content, approvals, credentials, or feedback;

  • Does not achieve an expected business, marketing, financial, sales, or operational result;

  • Is dissatisfied with a strategic recommendation but the service was delivered substantially as described;

  • Purchases the wrong service or package without contacting Crescendo before work begins; or

  • Misses a scheduled consultation, meeting, or service appointment.

Purchasing a service does not guarantee any particular revenue, profit, customer-acquisition result, advertising performance, search-engine ranking, financing outcome, business valuation, or other commercial result.

2. Nonrefundable Fees

The following payments are nonrefundable unless Crescendo determines otherwise in writing or a refund is required by law:

  • Deposits and retainers;

  • Consultation and assessment fees;

  • Strategy, research, audit, and discovery fees;

  • Project initiation and onboarding fees;

  • Payments for work already started or completed;

  • Fees for customized reports, plans, designs, campaigns, dashboards, websites, documents, or other deliverables;

  • Rush fees and priority-service fees;

  • Charges for missed appointments or late cancellations;

  • Monthly service fees for a billing period that has already begun;

  • Third-party expenses, software charges, advertising expenditures, platform fees, domain purchases, licenses, subscriptions, printing costs, and vendor payments; and

  • Digital products, templates, reports, downloads, or materials that have been delivered, accessed, or made available.

3. Limited Exceptions

Crescendo may consider a refund, partial refund, service credit, correction, replacement, or other appropriate remedy under limited circumstances, including:

  1. A verified duplicate charge or billing error;

  2. A service purchased through our website was not provided and Crescendo is unable or unwilling to provide it within a reasonable period;

  3. Crescendo materially failed to deliver the purchased service as described and cannot reasonably correct the issue;

  4. A technical error prevented delivery or access and the issue cannot reasonably be resolved;

  5. Extraordinary circumstances that Crescendo determines justify an exception; or

  6. A refund is required under applicable law.

All exception requests are evaluated individually and in good faith. Crescendo retains reasonable discretion to determine:

  • Whether the request qualifies for an exception;

  • Whether the service has already begun or been substantially delivered;

  • The value of the work already performed;

  • Whether Crescendo had an opportunity to correct the issue;

  • Whether the client complied with the applicable proposal, scope of work, agreement, or service requirements; and

  • Whether a refund, partial refund, service credit, replacement, revision, or continued performance is the appropriate remedy.

Approval of an exception in one case does not create an obligation to approve similar requests in the future.

Nothing in this Policy limits any non-waivable rights or remedies available to a customer under applicable law.

4. Requesting an Exception

To request consideration under this Policy, the client must contact Crescendo within seven calendar days after the charge, scheduled service, delivery date, or discovery of the issue, whichever is applicable.

The request must include:

  • The client’s full name;

  • Order or invoice number;

  • Date and amount of payment;

  • Name of the service purchased;

  • A clear explanation of the issue;

  • Relevant documentation or supporting evidence; and

  • The remedy being requested.

Requests should be sent to:

Crescendo Consulting Group
Email: [INSERT CUSTOMER-SERVICE EMAIL]
Telephone: [INSERT BUSINESS TELEPHONE, IF APPLICABLE]
Business address: [INSERT BUSINESS ADDRESS]

Submitting a request does not guarantee that a refund or credit will be approved.

Crescendo ordinarily reviews complete requests within 10 business days. Additional time may be required when information is incomplete or the matter requires consultation with a payment processor, platform, contractor, or third-party provider.

5. Approved Refunds

When Crescendo approves a refund:

  • Crescendo will confirm the approval and amount in writing;

  • The refund will generally be issued to the original payment method;

  • Any value attributable to completed work, reserved professional time, incurred expenses, third-party charges, or delivered materials may be deducted;

  • Payment-processing, currency-conversion, advertising, software, vendor, and other nonrecoverable charges may be excluded where permitted by law; and

  • Crescendo will ordinarily initiate the approved refund within 10 business days.

The customer’s bank, card issuer, Shopify Payments, PayPal, or other payment provider may require additional time to post the refund. Crescendo does not control processing times after a refund has been submitted.

6. Project Cancellations

A client may request cancellation of a project by providing written notice. Cancellation does not automatically entitle the client to a refund.

Upon cancellation, the client remains responsible for:

  • Work completed through the effective cancellation date;

  • Professional time already reserved or committed;

  • Approved work in progress;

  • Noncancelable third-party expenses and contractual commitments;

  • Deliverables or materials already provided; and

  • Any cancellation obligations contained in the applicable proposal, statement of work, service agreement, or contract.

If the amount paid exceeds the value of completed work and committed expenses, Crescendo may, at its discretion, issue a service credit or partial refund. Deposits and retainers remain nonrefundable unless Crescendo expressly agrees otherwise in writing.

7. Appointment Cancellations and Rescheduling

Consultations, meetings, training sessions, and other scheduled services must be canceled or rescheduled at least 48 hours before the scheduled start time.

Requests made less than 48 hours before the appointment may result in the payment being forfeited. Failure to attend a scheduled appointment without notice will be treated as a completed service and will not qualify for a refund.

Crescendo may permit one rescheduling as a courtesy, subject to availability. Repeated cancellations or rescheduling requests may require a new payment.

If Crescendo cancels an appointment and cannot provide a reasonable replacement date, the client may receive a service credit, rescheduled appointment, or refund of the amount paid specifically for that appointment.

8. Recurring Services and Subscriptions

When a service is sold on a recurring basis, the client may cancel future renewals in accordance with the cancellation instructions provided at checkout, in the service agreement, or through the client’s account.

Cancellation prevents future eligible charges but does not provide a refund for:

  • A billing period that has already started;

  • Work already completed or scheduled;

  • Resources already allocated;

  • Unused time during the current billing period; or

  • Third-party charges incurred on the client’s behalf.

Any minimum commitment period or advance-notice requirement stated in a service agreement remains applicable.

9. Digital Products and Delivered Materials

Digital products and materials cannot be physically returned. Once a template, report, guide, analysis, file, recording, design, dashboard, download, or other digital resource has been delivered, downloaded, accessed, or made available, the purchase is final and nonrefundable.

If a digital file is defective, corrupted, incomplete, or inaccessible, Crescendo will first attempt to repair, replace, or redeliver it. A refund may be considered only if Crescendo cannot provide a functional replacement within a reasonable period.

10. Service Credits

When appropriate, Crescendo may offer a service credit instead of a monetary refund. Unless otherwise stated in writing:

  • Service credits have no cash value;

  • Service credits cannot be transferred;

  • Service credits must be used directly with Crescendo;

  • Service credits cannot be applied to third-party expenses or advertising spend; and

  • Service credits expire 12 months after issuance.

The client may accept or decline a proposed service credit. However, declining a discretionary credit does not create an entitlement to a cash refund.

11. Third-Party Platforms and Expenses

Crescendo may use or recommend third-party platforms, including Shopify, Google, YouTube, Meta, Klaviyo, domain providers, hosting providers, software companies, advertising platforms, contractors, and other vendors.

Charges paid directly to third parties are governed by the third party’s policies and are not refundable by Crescendo. Crescendo is not responsible for:

  • A third party’s refusal to issue a refund;

  • Platform outages or account restrictions;

  • Advertising-account suspensions or disapprovals;

  • Changes in platform policies or algorithms;

  • Losses caused by a client’s account configuration or violation of platform rules; or

  • Delays caused by third-party review or verification processes.

12. Payment Disputes

Clients are encouraged to contact Crescendo before initiating a payment dispute or chargeback so that we have a reasonable opportunity to investigate and resolve the issue.

Submitting a chargeback does not eliminate payment obligations for services properly performed or expenses validly incurred. Crescendo may provide the applicable proposal, service agreement, invoice, communications, proof of delivery, work records, and this Policy to the payment provider when responding to a dispute.

13. Relationship to Other Agreements

If a signed proposal, statement of work, contract, or service agreement contains refund or cancellation provisions that differ from this Policy, the signed agreement will control to the extent of the inconsistency.

If any provision of this Policy is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

14. Policy Changes

Crescendo may update this Policy periodically. Changes apply prospectively from the date the revised Policy is published, unless otherwise required by law. The version in effect on the purchase date will generally govern that purchase.

15. Contact Information

Questions regarding this Policy may be directed to:

Crescendo Consulting Group
Email: contact@crescendoconsultinggroup.com